At Anand Herbal Pharmacy, we strive to provide the highest quality products and exceptional customer service. We understand that there may be instances where a refund or return is necessary. Please review our refund and return policy outlined below:
Refund:
For prepaid orders, refunds will be processed using the same payment method used during order placement. The refund amount will be credited back to the original payment source.
Returns:
We accept returns for damaged or misordered items that are packed well and received in unused condition. If you encounter any issues with your order, please contact us immediately. We will cross-check the issue and provide further instructions accordingly.
Time Limit for Return Claims:
Customers must initiate return claims within 7 days from the date of order received. Please make sure to notify us promptly to facilitate the return process.
Eligibility for Refund or Return:
To be eligible for a refund or return, the products must be in unused condition and preferably in their original packaging with any tags attached. We reserve the right to deny refunds or returns for products that do not meet these criteria.
Shipping Costs:
If the return is due to a damaged or misordered item, the shipping costs will be borne by us. However, if the return is not a result of our error, the customer will be responsible for the return shipping costs.
Initiating a Return:
Customers can initiate a return by contacting us via email or phone, as provided at the bottom of the pages on our website. Alternatively, they may use the contact form to reach out to us. Our customer support team will guide you through the return process and provide the necessary instructions.
Processing Refunds:
Once we have verified and are satisfied with your return request, we will create a returns order request. Our delivery agent will arrange to collect the items from your doorstep. Upon receiving the returned items, we will process the refund according to the specific case. Please note that refund processing may take approximately 3-7 days. We kindly request your patience during this period.
Additional Information:
Please note that there may be certain non-refundable items or special circumstances where refunds are not provided. These exceptions will be communicated to you in such cases.
If you have any further questions or concerns regarding our refund and return policy, please feel free to contact us. We are here to assist you and ensure your satisfaction with our products and services.